Last updated: 1 October 2026. This policy explains what Key To Heaven ("K2H", "we") stores about you when you play the game (on PC, in your browser, in the Android and iOS apps or through Steam) and when you use this website, why, who else gets it, how long we keep it, and how you can see or delete it. Key To Heaven is run from Sweden. Questions: backtothepastlore@gmail.com. The terms and conditions follow below.

In short: we keep what the game needs to run and to stay fair. We show no ads, use no analytics or tracking cookies, and never sell your data.

1 What we store

1.1 Your account. Your email address (it is also your login), your password stored only as a secure one-way hash (Argon2id), your Steam ID if you play through Steam, when the account was made and last used, your language, the codes we email you to verify the account or reset the password, your gems and the extras you have unlocked.

1.2 Your characters and play. Character names and looks, level, stats, skills, items, bank, quests, pets, achievements, monsters defeated, guild, friends, market listings and where you are in the world.

1.3 Chat. Map chat, world chat, private messages and emotes are written to the game server's logs, so we can act on abuse and cheating. World chat is shared between our game servers and is also posted, with your character's name, in a channel on our Discord server.

1.4 Security and fair play. The IP address you connect from (stored with your account and character), game server logs of what happens in the game (for example level-ups, trades and purchases, with your login and character name), anti-cheat checks (for example how fast you move, and whether a known cheat tool is running on your computer), and bans. If the PC version cannot start its graphics, it sends us an error report with your operating system, memory, graphics card and language.

1.5 Inviting a friend. If you invite a friend from the game, we use the email address you enter to send the invitation and keep it with your character's name.

1.6 Purchases. Gems are bought through Steam, and Steam handles the payment. We never see or store card details. We keep the records Steam sends us about each purchase (transaction number, item, price, status, and your country and currency as Steam reports them).

1.7 This website.

• Signing in on My Account sets one cookie that keeps you signed in. It ends when you close the browser, after 30 minutes without use, or after 4 hours.
• We log each sign-in with your account number (not your IP address). To stop password guessing, the site keeps short counters keyed by a coded form of your IP address; they are deleted after a day.
• Your My Account page is kept as a private copy for up to an hour, so reloading it does not query the game database each time.
• The website's logs are deleted after 12 months.
• Your browser keeps some choices on your own device: the realm you picked, the daily puzzle's progress, calculator settings and your crafting shopping list. They never leave your device.

1.8 The web client and the apps. Your settings, hotkeys, the server you picked, your last login name and the screenshots you take are kept in your browser or on your device. Your password is never saved there.

2 Why we use it

• To run the game for you: your account, characters, the servers, chat, and the emails the service needs (account verification and password recovery). We do not send marketing emails.
• To keep the game safe and fair: the security records in 1.4, which protect players and accounts and let us find cheating and enforce bans (our legitimate interest).
• For bookkeeping: purchase records, which the law requires us to keep.

3 What other players can see

Your characters' names, levels, seraphs, guilds, rankings, achievements, monsters defeated, market listings and, for hardcore characters, when they fell. These appear in the game, on the website's top lists and on your player card. The player card also shows your stats, skills and equipment unless you hide them on My Account. The game announces on our Discord server when your character joins, levels up or dies; turn this off in the game under Options > General > Discord.

Never public: your email address and login, your IP address, your inventory and bank (only you see them on My Account) and your purchases.

4 Who else gets it

• Microsoft Azure hosts the game database.
• GoDaddy hosts this website (in the USA).
• Portsit (Sweden) sends our emails and hosts some of our services.
• Valve (Steam), if you play through Steam: signing in, checking that you own the game, purchases, and Steam's own stats and leaderboards.
• Discord receives the world chat and announcements described above.
• Our game servers are in Sweden and the USA. Servers marked as player-hosted are run by other players, not by us.

These companies handle the data for us under their own terms and security. Some are outside the EU (in the USA); they use the safeguards the EU requires for such transfers. We share data with others only when the law requires it, or to protect players and the game from fraud or abuse.

5 How long we keep it

• Your account and characters: until you delete the account.
• Chat logs and most game server logs: about one month.
• Security records (IP addresses, progress logs, anti-cheat reports and bans): as long as they are needed to protect the game and enforce bans. They are not deleted on a fixed date.
• Purchase records: as long as Swedish bookkeeping law requires (seven years).
• This website: see 1.7.

6 Deleting your account

In the apps, use Delete account on the character screen and confirm with your password. Everywhere else, or if you play only through Steam, email us from the address of the account and we will delete it for you.

When an account is deleted, its email address, password and Steam link are removed, and its characters are removed from the game and from the website's lists. We keep the purchase records (for bookkeeping), the security records in 1.4, logs until they expire, and game records that no longer name you by email or login (for example a character's stats, or its name in an old guild list).

7 Your rights

You can ask us for a copy of your data, to correct it, to delete it, or to limit or object to how we use it. You can also ask for your data in a form you can take elsewhere. Email backtothepastlore@gmail.com from your account's email address; we answer within one month. If you think we handle your data wrongly, you can complain to the Swedish Authority for Privacy Protection (IMY, imy.se) or the data protection authority where you live.

8 Children

Players under 13, or under the age your country sets for this, need a parent's permission to make an account. We do not knowingly keep data about younger children without it. If you think we do, contact us and we will delete it.

9 Security

Passwords are only kept as secure hashes, this website and the web client use encrypted connections, and only the people who run the game can reach the database and the servers. No system is perfectly secure: use a password you don't use anywhere else.

10 Changes

When this policy changes we update the date at the top, and we announce important changes on this website.

1 Acceptance The Use Of 'Key To Heaven' Terms and Conditions

1.1 Your access to and use of 'Key To Heaven' and services associated with 'Key To Heaven' (hereby referred to only as K2H) is subject exclusively to these Terms and Conditions. Where you have agreed to another Terms and Condition in order to use K2H, usage of K2H is still subject to that Terms and Conditions but overruled by this Terms and Conditions. You will not use K2H for any purpose that is unlawful or prohibited by these Terms and Conditions. By using K2H you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using K2H. By using K2H you are also agreeing to the Privacy Policy.

1.2 You agree to only use K2H for its intended use of playing a game. Using K2H for any kind of illegal activities is strictly prohibited.

1.3 K2H will not be required to issue any refunds for any reason. Other entities where you purchased the game from handles that, for example but not limited to Steam.

1.4 K2H can not, and will not, guarantee that K2H or any third party services available inside, or in relation to, K2H will be available to the user forever.

1.5 You agree that you are responsible for your own and others well-being when playing K2H. K2H can not be held responsible for any damages you or others take while using K2H.

1.6 You agree to use K2H responsibly and follow the laws in your country while using it.

1.7 K2H is not responsible to retrieve (for example but not limited to) lost data, lost accounts/characters for any reason such as but not limited to hacking.

1.8 K2H is not responsible for recovering accounts/characters from the game if they are stolen or sold.

2 CREDIT CARD DETAILS

K2H will not ask for your credit card details. K2H can not be held responsible for any fraud or phishing attemps.

3 LEGAL ADVICE

The contents of K2H do not constitute advice and should not be relied upon in making or refraining from making, any decision.

All material contained in K2H and K2H itself is provided without any warranty of any kind. You use the material on K2H at your own discretion.

4 CHANGE OF USE

K2H reserves the right to:

4.1 change or remove (temporarily or permanently) K2H or any part of it without notice and you confirm that K2H shall not be liable to you for any such change or removal and

4.2 change these Terms and Conditions at any time, and

4.3 change the way K2H can be used and

4.4 change the price for K2H without notice and your continued use of K2H following any changes shall be deemed to be your acceptance of such change.

5 Links to, and use of, Third Party

K2H may include links to, or make use of, third party software and services that are controlled and maintained by others (hereby referred to only as Third Party). Any link to or usage of Third Party is not an endorsement of Third Party. You acknowledge and agree that we are not responsible for the content or availability of any such Third Party.

6 COPYRIGHT

6.1 All copyright, trade marks and all other intellectual property rights in K2H and its content (including without limitation the design, text, graphics and all software and source codes connected with K2H) are owned by or licensed to K2H or otherwise used by K2H as permitted by law.

6.2 In accessing K2H you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.

7 LINKS TO AND FROM THIRD PARTY

7.1 Any party wishing to link to K2H is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with K2H; and

(c) the place from which you link to K2H does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

7.2 By linking to K2H in breach of our terms, you shall indemnify us for any loss or damage suffered to K2H as a result of such linking.

8 DISCLAIMERS AND LIMITATION OF LIABILITY

8.1 K2H is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

8.2 To the extent permitted by law, K2H will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits, time spent, accounts, ingame characters) arising out of or in connection with the use of K2H.

8.3 K2H makes no warranty that the functionality of K2H will be uninterrupted or error free, that defects will be corrected or that K2H or any server that makes it available are free of viruses or anything else which may be harmful or destructive.

8.4 K2H is not liable for death or personal injury as a result of the negligence of K2H or that of its employees, agents or users/customers.

8.5 By using K2H you have accepted that you take full responsibility of your actions while using K2H and that K2H can not be held responsible for actions occuring prior to, during or after usage of the application K2H.

8.6 K2H will under no circumstances be liable for any users’ activities or loss of data.

8.7 K2H will never ask for your account name, password or any other information about you personally and will not be held responsible for such acts.

8.8 K2H is not responsible to recover, help, assist or get back anything you lost, for example but not limited to: in game items, characters, accounts, time, money).

9 INDEMNITY

You agree to indemnify and hold K2H and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against K2H arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of K2H for example but not limited to time loss, data loss, harm, injury and death.

10 SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

11 WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

12 GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of Sweden and you hereby submit to the exclusive jurisdiction of the Swedish courts.

13 OUR CONTACT DETAILS

For any further information please email K2H: backtothepastlore@gmail.com

These Terms & Conditions were last updated on 2021-01-11. These Terms & Conditions may change from time to time. If we make any material changes to our Terms & Conditions, we will place a notice on our website.